Frequently Asked Questions

Everything you need to know about your Donnéepardieu experience.

What is the standard shipping timeframe?

We offer worldwide express shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-12 business days depending on your location.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. As our collections often feature a signature tailored fit, we recommend measuring a similar garment you own for the most accurate comparison.

What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all Donnéepardieu tags and packaging intact to be eligible for a full refund.

Are your materials sustainably sourced?

Quality and ethics are at our core. We partner exclusively with certified suppliers who prioritize organic textiles and fair labor practices to ensure every piece meets our high standards of luxury and responsibility.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You may request a cancellation within 1 hour of purchase; after this window, the order cannot be modified but can be returned once received.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure installment-based payments via Klarna and Afterpay.